Technical Support Contract
Contract and Agreement with Euro Systems Automotive Training Inc.
 
This contract and agreement is between ESAT Inc. and the Shop Owner/Technician and the service facility that requires technical support.
 
This document lays out the necessary information that must be provided when ever the above mentioned parties are requesting for technical support.
 
If the service facility does not agree or fulfill the agreement, this contract and agreement is void and
no further technical assistance will be supplied.
 
This agreement will be in force for any technical support on the ESAT Inc. site and any pay for incident support.
 
All interested parties including the shop owner and service technician must read and comply with this agreement.
Failure to agree by any party will nullify this agreement.
 
Euro Systems Automotive Training Inc. will be referred as ESAT Inc.

The information requested is as follows:

01.   A complete scan of each vehicle in question must be supplied.
02.   The CORRECT year, make and model must be supplied.
03.   The CORRECT build date must be supplied.
04.   The engine and transmission models must be supplied.
05.   The scan will include ALL airbags installed within that scan.
06.   Past repair history must be supplied.
07.   Any or all customer notes or comments must be supplied.
08.   Any present or past damage must be indicated.
09.   In some unusual cases, the complete PR code must be supplied by the repair facility.
09a. As an example, ABS with ESP brakes
10.   Supply all contact information:
10a. Your name
10b. The shop name and address
10c. Your email and shop email address
10d. The Shop Owners name.
11.   Provide the REPLACED controller information if possible.

Conditions and Requirements:
 
01.   If there is a need for a remote connection, the connection setup will be to ESAT Inc. standards. 
02.   Any IT staff intervention will NOT be tolerated and will null this agreement.
03.   Make a concerted effort to attend training seminars close to your area.
04.   Any personal complaints directed towards ESAT Inc will be directed to ESAT Inc
05.   All personal, technical and site contacts or posts belong to ESAT Inc. and the technical facility.
06.   Any and all posts or documents supplied by ESAT Inc are the property of ESAT Inc.
07.   All future Immobilizer service, repair or adaptation will have agreements and contracts in place.
 
 
This contract is the property of ESAT Inc.
This and its contents are NOT to be distributed in any way.
Distribution includes copies, Emails and books.
 
This agreement and contract must be accepted by all parties including any and all outside technical support groups.
ESAT Inc. has the right to administer said contract.
 
This agreement is subject to change at any time by  ESAT Inc.
 
Agostino Ferron CEO
Copyright Euro Systems Automotive Training Inc (ESAT Inc)




Listed is an example of a completed Autoscan.

VCDS Version: Release 908.1
Data version: 20091018

Thursday,17,December,2009,16:53:08:10531

Chassis Type: 8H - Audi Cabrio B6/B7
Scan: 01 02 03 08 09 0F 11 15 16 17 18 26 36 37 45 46 55 56 57 63
          65 67 73 75 76 77
VIN: WAUDF48H17KXXXXXX   Mileage: 36400km/22617miles
-------------------------------------------------------------------------------
Address 01: Engine        Labels: 06F-907-115-AXX.lbl
   Part No SW: 8E1 910 115     HW: 8E0 907 115 D
   Component: 2.0l R4/4V TFSI     0030 
   Revision: 5EH13---    Serial number:              
   Coding: 011C010A190F0120
   Shop #: WSC 26105 444 68460
No fault code found.
Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans        Labels: 09L-927-760.lbl
   Part No SW: 8E1 910 156 K    HW: 09L 927 156 B
   Component: AG6 09L 2.0TFSI USA 0030 
   Revision: --H01---    Serial number:        4220008
   Coding: 0000002
   Shop #: WSC 00000 000 00000
No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes        Labels: 8E0-910-517.lbl
   Part No SW: 8E0 910 517 J    HW: 8E0 614 517 BH
   Component: ESP8 quattro    H06 0140 
   Revision: 00000000    Serial number: 00000000000000
   Coding: 0004528
   Shop #: WSC 00672 785 00200
No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC        Labels: 8E0-820-043.lbl
   Part No: 8E0 820 043 BL
   Component:   A4 Klimaautomat   2833 
   Coding: 00100
   Shop #: WSC 00672 
No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect.        Labels: 8E0-907-279-8EC.lbl
   Part No: 8E0 907 279 N
   Component: int. Lastmodul  USA 0907 
   Coding: 21023
   Shop #: WSC 00000 
No fault code found.

-------------------------------------------------------------------------------
Address 0F: Digital Radio        Labels: 8E0-035-593-SIR.lbl
   Part No SW: 8E0 035 593 F    HW: 8E0 035 593 F
   Component: SDAR SIRIUS         0120 
   Serial number: AUZ4Z7F1030681
   Shop #: WSC 00000 000 00000
No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags        Labels: 8H0-959-655-94.lbl
   Part No SW: 8H0 959 655 F    HW: 8H0 959 655 F
   Component:    Airbag 9.42  H09 1830 
   Revision: 92H09183    Serial number: 0037Z00016V/ 
   Coding: 0132105
   Shop #: WSC 00672 785 00200

   Part No: 8H0 910 339
   Component: BF-Gewichtsens. H01 0020
No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel        Labels: 8E0-953-549.lbl
   Part No: 8E0 953 549 Q
   Component: Lenksáulenmodul     0701 
   Coding: 02041
   Shop #: WSC 00672 
No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments        Labels: 8E0-920-9xx-8EC.lbl
   Part No SW: 8H0 920 950 S    HW: 8H0 920 950 S
   Component: KOMBI+WFS 4     H14 0110 
   Revision: 0110        Serial number: 00000000000000
   Coding: 0007261
   Shop #: WSC 25161 444 92429
No fault code found.

-------------------------------------------------------------------------------
Address 26: Auto Roof        Labels: 8H0-959-255.lbl
   Part No: 8H0 959 255 B
   Component:  VSG  B6 CABRIO     6995 
   Shop #: WSC 00672 785 00200
No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv.        Labels: 8E0-959-433-MAX.lbl
   Part No: 8H0 959 433 J
   Component: Komfortgerát T7B    5141 
   Coding: 11820
   Shop #: WSC 00672 

   Part No: 8H1959801D
   Component: Tőrsteuer.FS BRM 0205 

   Part No: 8H1959802D
   Component: Tőrsteuer.BF BRM 0205 

   Part No: 8H0959801A
   Component: Tőrsteuer.HL BRM 0002 

   Part No: 8H0959802A
   Component: Tőrsteuer.HR BRM 0002 
No fault code found.

-------------------------------------------------------------------------------
Address 55: Xenon Range        Labels: 4F0-910-357.lbl
   Part No SW: 4F0 910 357 F    HW: 4F0 907 357 F
   Component: AFS 1           H01 0020 
   Revision: 00000001    Serial number:              
   Coding: 0000019
   Shop #: WSC 00672 785 00200

   Part No: 8E0 941 329 A
   Component: AFS-Modul links H03 0010

   Part No: 8E0 941 329 A
   Component: AFS-Modul rechtsH05 0030
No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio        Labels: 8J0-035-1xx-56.lbl
   Part No SW: 8E0 035 195 AC    HW: 8E0 035 195 AC
   Component: R Symphony2+    H02 0070 
   Revision: 00H02000    Serial number: AUZ1Z4F2830892
   Coding: 0250102
   Shop #: WSC 00672 785 00200
No fault code found.

-------------------------------------------------------------------------------
Address 63: Entry Assist,D        Labels: 8H0 959 760 A
   Part No: 8H0 959 760 A
   Component: EasyEntry F   H13   0010 
   Coding: 00005
   Shop #: WSC 00065 
No Faults Found:

-------------------------------------------------------------------------------
Address 73: Entry Assist, P        Labels: 8H0 959 760 A
   Part No: 8H0 959 760 A
   Component: EasyEntry BF  H13   0010 
   Coding: 00005
   Shop #: WSC 00065 
No fault code found.

End   ---------------------------------------------------------------------
© Copyright Euro Systems Automotive Training Inc.  All rights reserved 2013
ESAT Inc. provides technical training and support for Volkswagen, Audi, Porsche Cayenne and the Bentley Continental.